Term: Textbook

“Managing for Quality and Performance Excellence, 11E” is a comprehensive textbook by James R. Evans and William M. Lindsay that covers the principles of quality management and techniques for achieving performance excellence. The book is divided into three parts: Part I focuses on the foundations of quality management, Part II covers statistical methods and process improvement, and Part III delves into managing for performance excellence with a focus on the Baldrige Framework. Illustrated with 752 pages, this revised edition provides a solid foundation for understanding and applying quality management principles in the context of technology, engineering, and business.”