Term: 0.7 in

A nice touch in this textbook is the index of terms with page numbers.

You will find that this textbook uses real data sets for exercises.

“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson and Al Switzler is a trade paperback textbook published by McGraw-Hill Companies. The book offers insights and strategies for effective communication in high-stakes situations, covering topics such as negotiation, interpersonal relations, and business communication. With a focus on practical applicability, the authors provide tools and techniques for improving communication skills in various professional settings. The book is written in English and contains 264 pages of valuable content for those looking to enhance their communication abilities in a business context.

“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson and Al Switzler is a trade paperback textbook published by McGraw-Hill Companies. The book offers insights and strategies for effective communication in high-stakes situations, covering topics such as negotiation, interpersonal relations, and business communication. With a focus on practical applicability, the authors provide tools and techniques for improving communication skills in various professional settings. The book is written in English and contains 264 pages of valuable content for those looking to enhance their communication abilities in a business context.