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“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny is a trade paperback textbook published by McGraw-Hill Companies in 2002. The book, with a total of 264 pages, focuses on the subject area of psychology, business & economics, and language arts & disciplines. It provides tools and strategies for communication in high-stakes situations, covering topics such as business communication, negotiating, and interpersonal relations. The authors offer practical advice and insights for effectively navigating crucial conversations in both personal and professional settings.

“Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny is a trade paperback textbook published by McGraw-Hill Companies in 2002. The book, with a total of 264 pages, focuses on the subject area of psychology, business & economics, and language arts & disciplines. It provides tools and strategies for communication in high-stakes situations, covering topics such as business communication, negotiating, and interpersonal relations. The authors offer practical advice and insights for effectively navigating crucial conversations in both personal and professional settings.

A nice touch in this textbook is the index of terms with page numbers.